About

Waitwhile is a fully customizable, cloud-based platform that empowers enterprise organizations to optimize operations, reduce wait times, and deliver seamless customer experiences through intelligent waitlist and appointment management, messaging automation, and predictive analytics. We help leading global enterprises replace outdated, frustrating wait experiences with branded moments of connection, both online and in person. From retail flagships and airports to healthcare systems and global events, Waitwhile enables organizations to manage the flow of people with intelligence, efficiency, and care. Our platform has helped more than 250 million people avoid standing in line, giving them back over 50,000 years of time. Along the way, we’ve become a trusted partner to brands like Costco, Louis Vuitton, IKEA, Meta, and Delta Air Lines, companies that view customer experience as a competitive edge. Waitwhile is fast to deploy, easy to scale, and purpose-built for high-volume, high-complexity use cases. We support localized flexibility within global operations, making our platform ideal for enterprises managing multi-location networks, hybrid customer experiences, or regulatory requirements across regions. Founded in San Francisco in 2017 by brothers Christoffer and Jonas Klemming, Waitwhile was built on a simple belief: people’s time is valuable, and technology should respect that. In 2025, we became part of Allegion plc (NYSE: ALLE), expanding our reach and deepening our ability to serve some of the world’s most operationally complex environments. As we grow, our mission remains clear: to eliminate the 1 trillion hours people waste waiting in line each year, and help the world’s most customer-centric enterprises create experiences worth waiting for.

Industries Served

Retail, Luxury retail, Healthcare, Education, Government services, Events, Animal shelters, Barbershops, Salons & spas, Restaurants, Service businesses of various types, Location?agnostic industries needing queue/appointment management.